Refund Policy

If you can no longer attend a masterclass you have paid for, these rules apply. The cooling-off period counts from the day you booked; the other periods count back from the event to the day you tell us.

• Within 7 days of booking online you may cancel for any reason and get a full refund (your cooling-off right under section 44 of the Electronic Communications and Transactions Act), unless the masterclass has already taken place.
• After that: cancel 14 or more days before the event for a full refund, or 7 to 13 days before it for a 50% refund.
• Cancel less than 7 days before the event: no refund, but you may transfer your seat to a colleague at no charge.
• If the person booked cannot attend because of their death or hospitalisation, the full amount is refunded (Consumer Protection Act, section 17(5)).
• If we cancel the event, you receive a full refund. If we move it to another date, you may choose the new date or a full refund.

Email dennis@veratex.works with your name and booking reference. To transfer your seat, include your colleague's name and email address. We will confirm by email.

We refund to the card or bank account you paid from, within 30 days of confirming your cancellation. Card payments made through PayFast are refunded through PayFast.

A seat reserved for payment by EFT is held for 5 business days. If payment has not reached us by then, the reservation lapses and the seat may be released. Nothing is owed on a lapsed reservation.

Our webinars are free, so no refunds apply. You can cancel a webinar registration at any time by using the unsubscribe link in our emails.

This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Read it together with our Terms and Conditions.